Frequently Asked Questions
Can’t find your answer? Contact us — we’re happy to help.
What phones and tablets do the video guides cover?+
The Galaxy Phone Guide covers every Samsung Galaxy phone running Android 11 or newer — including the Galaxy S25, S24, S23, the Z Fold and Z Flip, and the A- and M-series. The Galaxy Tab Guide covers Galaxy Tab tablets running Android 7 or newer, including the Tab S10, S9, S8 and Tab A9. Have an older phone or tablet? Every purchase also includes our earlier versions — phone guides for Android 4 through 10 and a Tab guide for Android 6 and earlier — and you choose the right one on your watch page. Full lists are on the Galaxy Phone and Galaxy Tab pages.
How do I find out which Android version I have?+
Open the Settings app, tap “About phone” (or “About tablet”), then “Software information.” The number next to “Android version” is your version. Your watch page lets you switch to the guide that matches it.
How much do the guides cost? Is it a subscription?+
Each video guide is $8.99 — a single payment with no subscription and no auto-renewal. That’s less than a premium app and about 1/10 the price of a Galaxy training class. The guide is about 30 minutes long and you can pause, rewind and re-watch it as often as you like for a full year.
How do I watch my guide after I buy it?+
Immediately. After checkout you land on a page where your video is ready to play, and we email you a link to your personal watch page so you can return any time. It plays in any web browser — on your phone, tablet, computer or smart TV. No account or password needed.
I didn’t get my email with the video link.+
Check your spam or promotions folder for an email from Galaxy Video Guides. Still nothing? Email support@galaxyvideoguides.com with the email address you used at checkout and we’ll send it again.
What if the guide isn’t right for me?+
Every video guide comes with our 100% Satisfaction Guarantee. Email us within 14 days of your purchase and we’ll refund you in full.
Can I get the guide on DVD?+
Yes. The Galaxy Phone Guide DVD and Galaxy Tab Guide DVD play in any DVD player. If you’ve already bought the video guide, you can add the DVD for 40% off from your watch page.
Do you have a book or paper manual?+
Yes! The Galaxy Smartphone Manual for Beginners is a 144-page, full-color paperback that covers most Galaxy smartphones.
How much is shipping, and where do you ship?+
DVDs and books ship for a flat $4.99 per order to the US, Canada, the UK, Ireland, Australia, New Zealand and much of Europe. You’ll get an email with tracking when your order ships.
Is checkout secure?+
Yes. Payments are processed by Stripe, one of the world’s largest payment companies. Your card details go straight to Stripe — we never see or store your card number.
Can I buy the guide as a gift, or for my parents?+
Absolutely — many of our customers do. Just enter the email address of the person who will watch the guide at checkout, or forward them the confirmation email. For a physical gift, the DVD or book can be shipped straight to them.